metrics and data
Gauging and measuring performance towards continuous improvement.
INSB Class leverages metrics and data analytics to measure continuous improvement in operational performance and compliance.
By tracking key performance indicators (KPIs) such as fleet evolution, activities by main segments, PSC performance, and client satisfaction scores, INSB Class can identify trends and enhance service quality.
Data-driven insights also enable regular benchmarking against international standards, fostering a culture of transparency and accountability. This commitment to measurement and analysis ensures sustained progress and the delivery of high-quality classification services.
